Orders are processed within 24–48 business hours of placement, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has shipped.

If there is a delay in processing your order, we will contact you promptly with an updated timeline.

We offer standard and expedited shipping options at checkout. Estimated delivery times depend on your location and the selected shipping method and are provided as estimates only. Peppers Solutions is not responsible for delays caused by the carrier, weather, customs, or other events outside our control.

Shipping rates are calculated at checkout based on the weight and destination of your order. Any free shipping promotions will be applied automatically when eligible.

We may ship to select international destinations. The customer is responsible for any customs duties, taxes, or fees imposed by the destination country. Peppers Solutions is not responsible for packages delayed or confiscated by customs. It is the customer's responsibility to ensure that the products ordered comply with the laws of their country before purchasing.

If your package is lost, delayed, or arrives damaged, please contact us at hello@pepperssolutions.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund.

Due to the nature of our research products, all sales are considered final once an order has shipped. We are unable to accept returns of opened or used products for safety and integrity reasons.

We will accept a return or replacement only in the following circumstances:

• You received the wrong product, or the product does not match your order.
• The product arrived damaged or defective.
• The product was expired or mislabeled at the time of delivery.

To request a return or replacement, contact us within 7 days of delivery with your order number and a description of the issue. Approved returns must be unopened and in original packaging. Refunds, when issued, will be returned to the original payment method.

Approved refunds are typically processed within 5–10 business days. The timing of the credit appearing on your account depends on your payment provider.

Orders may be cancelled only if they have not yet shipped. To request a cancellation, contact us immediately at hello@pepperssolutions.com. Once an order has shipped, it cannot be cancelled and is subject to the returns policy above.

All products are sold for research purposes only and are not intended for human consumption, diagnosis, or treatment. Peppers Solutions does not accept returns based on dissatisfaction with research outcomes or results.

For any shipping, return, or refund questions, please contact us at hello@pepperssolutions.com.